- How can I reach the road assistance 24/7?
Please call +420 702 209 925.
- My car won’t start. What should I do?
In case your vehicle has manual transmission, please check if all doors are closed. Then press the clutch pedal and at the same time turn or press the start key.
If you have a car with an automatic transmission, set the transmission to the position "P". Press the brake pedal and at the same time turn or press the start key.
If your car still won't start please call our 24h road assistance at +420 702 209 925.
- My car has been towed. What should I do?
Please call our 24h road assistance at +420 702 209 925. We will verify if the car has indeed been towed.
We will help you recover the car.
- My car has been stolen. What should I do?
Please call our 24h road assistance at +420 702 209 925.
At the same time contact the police immediately, it is necessary to get a record of the theft from the police officials.
As soon as possible please provide us with the record of the theft from the police, the car key, Part 1 of Car registration certificate and International Motor Insurance Card – „green card”.
- I found that my car has been damaged. What should I do?
Please call our 24h road assistance at +420 702 209 925.
If you find your car has been damaged, please contact the police and fill in an accident statement with them.
- Just had a flat tire. How do I change it? Can somebody help me?
Replace the damaged wheel with the spare wheel which is located in your car.
If you do not know how to change the flat tire, please contact our 24/7 road assistance and we will assist you.
- I‘ve lost the car key or it has been stolen. What should I do?
If you are sure the key has been stolen please stay by the car.
Contact our 24h road assistance at +420 702 209 925 and we will assist you.
- Just had an accident. What should I do?
If you have had an accident and either you or any occupants of the vehicle has been injured, immediately contact the Emergency Service: 112.
Try to find out as many details about the car crash as possible and fill in them to the "European Accident Report". You can find the form in the car documents.
In case of an accident always call our 24h road assistance at +420 702 209 925 to receive further instructions.